At Water Damage Services, LLC, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Water Damage Services, LLC and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Water Damage Services, LLC. This policy is not applicable to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information
We use the information we collect in various ways, including to: Provide, operate, and maintain our website; Improve, personalize, and expand our website; Understand and analyze how you use our website; Develop new products, services, features, and functionality; Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes; Send you emails; Find and prevent fraud.

Water Damage Services, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services in Colorado.

1. Information We Collect

We may collect the following information:

Contact Information

Name
Email address
Phone number
Mailing or service address

Service & Project Information

Details about your property and damage (e.g., water damage, mold, reconstruction needs)
Photos or videos you choose to share
Insurance-related information you provide

Payment & Billing Information

Billing address
Limited payment details as needed to process invoices and payments (processed through secure payment providers)

Website & Usage Information

Pages you visit and actions you take on our site
Device, browser, and general location data (e.g., city/region)
Cookies and similar technologies used for analytics and performance

2. How We Collect Information

We collect information in these ways:

Forms on our website (contact forms, quote requests, scheduling forms)
Phone calls, text messages, and emails you send us
In-person visits to your property
Cookies and analytics tools that track how you use our website

3. How We Use Your Information

We use your information to:

Respond to inquiries and provide quotes
Schedule and perform water damage, mold remediation, and reconstruction services
Communicate about your project, appointments, and updates
Send invoices, process payments, and manage your account
Improve our website, services, and customer experience
Send service-related messages and, where permitted, marketing communications

4. Text Messaging & Mobile Information

We may send text messages related to:

Appointment confirmations and reminders
Service updates and emergency notifications
Follow-ups about your project or inquiry

Your Consent:
We only send marketing or promotional text messages if you have opted in.

Your Rights:
You can opt out of text messages at any time by replying STOP or following the instructions in the message.

Mobile Privacy Notice:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

Remember your preferences
Understand how visitors use our site
Improve performance and security

We may use third-party analytics tools (such as Google tools) to help us understand website traffic and usage patterns. These tools may collect information such as your IP address, browser type, and pages visited.

You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not function properly.

6. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers and contractors who help us deliver our services (e.g., subcontractors, equipment providers, payment processors)
Insurance companies or adjusters when you ask us to assist with claims
Professional advisors (e.g., accountants, legal counsel) as needed
Authorities or third parties when required by law, to respond to legal requests, or to protect our rights, property, or safety

We require our service providers to protect your information and use it only for the services they perform for us.

7. Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your information for as long as necessary to:

Provide our services
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it where reasonably possible.

9. Your Choices & Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of certain information, subject to legal requirements
Opt out of marketing emails or texts at any time

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Colorado Residents

We primarily serve customers in Colorado. If Colorado privacy laws provide you with additional rights, we will honor those rights in accordance with applicable law. If you have questions about how your information is handled in Colorado, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. Your continued use of our website or services after changes are posted means you accept those changes.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Water Damage Services, LLC
Phone: 970.399.7644
Service Area: Northern Colorado